Accessibility and Civil Rights

Accessibility and Civil Rights


In compliance with requirements and guidelines outlined in Federal Transit Administration Circular C 4702.1B, the Atlanta-region Transit Link Authority (ATL) will update its Title VI Program that includes Xpress Service Standards and Policies, major service change and fare change policies, and disparate impact policies for its transit services.

The formal public comment period begins on September 1, 2023 and concludes on September 30, 2023.

There will be an opportunity to present comments verbally at a public hearing to be held Wednesday, September 20, 2023, from 12:00PM until 2:00PM and 5:00PM to 7:00PM, in the ATL Board Room on the 23rd floor of the Marquis One Tower at:

245 Peachtree Center Avenue NE, Suite 2300, Atlanta, GA 30303. The public hearing will follow public health guidelines.

Comments may also be submitted by email at [email protected] or phone by calling (404) 893-2100.

Copies of the current and proposed Title VI Program are available by clicking on the buttons provided below:



Xpress is committed to providing safe, comfortable, convenient service to all of our riders. All Xpress coaches comply with the Americans with Disabilities Act and feature both a kneeling feature to lower the steps into the bus and a wheelchair lift. There are places for two wheelchairs to be secured on each coach.

Xpress will provide wheelchair accommodation provided the chair does not exceed the following dimensions: 30 inches in width, 48 inches in length and the weight of the chair, when occupied, does not exceed 600 pounds. Xpress buses with a ramp can accommodate an occupied wheelchair with a maximum chair weight of 1,000 lbs.

If you need assistance boarding the coach, or need to use the wheelchair lift, notify the driver. He or she will aid you in boarding or leaving the coach.

The wheelchair lift is located on the passenger entrance side of the bus, about one-third of the way back. To use it, notify the driver and he or she will deploy the lift. Follow the driver’s instructions and you will be assisted into the coach and your wheelchair secured for a safe ride.

All Xpress buses have designated priority seats for ADA passengers.  The seats are marked as priority seating and are located next to the front door of the bus as well as behind the driver.

For TTY/TDD service, please call 711 or 1-800-255-0056 (En Español – 1-888-202-3972).

For other assistive communication services, such as braille or large print materials, please call Xpress Customer Service at 1-844-977-7742.

Your Rights Under the Civil Rights Act of 1964

Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that “no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.”

The Atlanta-region Transit Link Authority (ATL) and its Xpress commuter service are committed to ensuring that no person is excluded from participation in, or denied the benefits of, its transit services on the basis of race, color, or national origin, as protected by Title VI.

ATL’s Subrecipients and contractors are required to ensure nondiscrimination in all aspects of their program activities.

Filing a Service Complaint
Persons may file a general complaint regarding the Xpress regional commuter service by contacting Customer Service directly at the following address, telephone or fax number, or email address

Atlanta-region Transit Link Authority

245 Peachtree Center Avenue NE, Suite 2300
Atlanta, GA 30303-1493
Phone: 844-977-7742
Fax: (678) 717-6200

ATL prepares and maintains a list of active investigations with information related to the date, summary of the allegation(s), the status, and actions taken by the recipient or sub-recipient in response to the complaint.

Filing an ADA-related complaint
Persons may file an ADA complaint by filling out the ADA Complaint Form and forwarding it to the ATL ADA Coordinator at the following address, telephone or fax number, or email address. Complainants may also contact the ADA Coordinator directly to describe the nature of the complaint if they are unable or choose not to use the PDF complaint form.

Click here to access ADA Complaint Form

ADA Coordinator
Atlanta-region Transit Link Authority
245 Peachtree Center Avenue NE, Suite 2300
Atlanta, GA 30303-1493
Phone: 404-893-2100
Email: [email protected]

Complainants have the right to complain directly to the appropriate federal agency. However, we encourage complaints to be filed with ATL first, within one-hundred eighty (180) calendar days of the last alleged incident.

ATL prepares and maintains a list of active investigations with information related to the date, summary of the allegation(s), the status and actions taken by the recipient or sub-recipient in response to the complaint. ATL will promptly communicate its response to complaint allegations, including its reasons for the response, to the complainant by a means that will result in documentation of the response.

Reasonable modification of policies and practices
ATL will make reasonable modifications to policies, practices, or procedures when the modifications are necessary to avoid discrimination on the basis of disability or to provide program accessibility to its services, subject to the limitations of Federal Regulations § 37.169(c)(1)–(3).
Individuals requesting modifications to Xpress service shall contact the ADA Coordinator using the contact info shown above, and describe what they need in order to use the service. Individuals requesting modifications are not required to use the term “reasonable modification” when making a request.

Filing a Discrimination Complaint
Any person who believes that he or she has been subjected to discrimination or retaliation based on their race, color, or national origin may file a Title VI complaint. Complaints may be filed directly to ATL or to the Federal Funding Agency. Complaints must be filed in writing and signed by the complainant or a representative and should include the complainant’s name, address, and telephone number or other means by which the complainant can be contacted.

Click here to access a Complaint Form.

To file a written complaint through mail or e-mail, please address your complaint to the following address:

ATL Civil Rights Officer
Atlanta-region Transit Link Authority.
245 Peachtree Center Ave NE, Suite 2300
Atlanta, GA 30303
Phone: (404) 893-2100
[email protected]

Title VI Program Coordinator
Federal Transit Administration
East Building, 5th Floor-TCR
1200 New Jersey Ave., SE
Washington, DC 20590
(888) 446-4511

For more information on the ATL’s civil rights program, please contact the ATL Title VI line at (404) 893-2100 and/or review the ATL’s Title VI Program.

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