Contact Customer Service
Contact & Support
Hours of Operation: M – F | 5:30 a.m. through 7:00 p.m.
TTY/TDD and other Assistive
Communications Service
Call: 711 or 1-800-255-0056
En Español – 1-888-202-3972
Public Records Requests
The Atlanta-region Transit Link Authority have designated Merryl Mandus as the Open Records Officer upon whom requests for inspection and copying should be made. All requests for records should be emailed to [email protected] or mailed to the attention of
The Open Records Act Officer
245 Peachtree Center Avenue, Suite 2200, Atlanta, GA 30303.
Web Inquiry Forms
Please use the Web Inquiry Form Links below to follow-up on Xpress route experiences and other customer service related issues.
Xpress Bus System Frequently Asked Questions
How do I pay for my fare on Xpress?
Breeze is a fare collection system used by Xpress and other transit agencies in the Atlanta region. Xpress accepts passes via the Breeze Mobile 2 app, Breeze cards, and cash. For your convenience, you can purchase fares for a one-way trip, round-trip, a 10-ride pass, or a 31-day pass for all Xpress operated routes.
What is the Breeze Mobile 2 app and how does it work?
The Breeze Mobile 2 app offers seamless payments across Xpress, MARTA, CobbLinc, and Ride Gwinnett. It provides a quick and easy way to purchase and use your pass right from your smartphone.
To get started, simply download the Breeze Mobile 2 app to your phone. You can buy your pass instantly and it’s ready to use when you are.
Is the Breeze Mobile 2 app secure?
Yes, once you register your account, your passes are stored in the cloud. This ensures your passes are safe even if you lose your phone or get a new one.
What is a Breeze card and how does it work?
A Breeze card is a smart card that can store passes and cash value. With a Breeze card, you enjoy balance protection, online balance information, and free transfers to and from MARTA.
Breeze cards can be purchased online at breezecard.com, at the Xpress/Peach Pass Retail Center located at 245 Peachtree Center Avenue, or at any local Breeze vending machines.
Are there any protections available with the Breeze card?
The Breeze Balance Protection Program safeguards your Breeze card’s value if it’s lost or stolen. Call customer support at 404-848-5000 to activate balance protection on your Breeze card. Hours of operation are Monday through Friday 8:00-5:00 p.m. EST. Activation is crucial because, without it, we cannot transfer your remaining card balance in case of loss or theft.
What are the benefits of using the Breeze Mobile 2 app over a Breeze card?
The Breeze Mobile 2 app allows for contactless payments; just hold your smartphone near the reader. Your pass is always with you on your phone, and once registered, your passes are securely stored in the cloud for protection.
What are the fare zones and prices for Xpress routes?
Xpress routes are classified into two fare zones: Green Zone and Blue Zone. The fare classification depends on the park-and-ride locations that each route serves. Routes that serve park-and-ride locations closer to Atlanta fall under the Green Zone, while those serving locations farther away are in the Blue Zone.
- Green Zone fares: $3 for a one-way trip, $5 for a round-trip, $25 for a 10-ride pass, and $100 for a 31-day pass.
- Blue Zone fares: $4 for a one-way trip, $7 for a round-trip, $35 for a 10-ride pass, and $125 for a 31-day pass.
For more detailed information on fares and to find out which zone your route falls into, please visit our fare information page.
How can I check bus routes and real-time service alerts?
Download the myXpress app for real-time bus tracking and service alerts. You can also visit Xpress Commuter Tools and click Stay Informed to subscribe to XpressList, and receive updates on temporary re-routing, service changes or delays, and other valuable news via email or SMS.
What are the operating hours for Xpress buses?
Xpress commuter coaches operate Monday through Friday, excluding designated holidays listed here. Visit our bus routes page for specific route timings. Xpress is closed on major holidays.
Are Xpress buses accessible for individuals with disabilities?
Yes, all Xpress coaches feature a kneeling function, priority seating, and wheelchair lifts accommodating up to 600 pounds. Your coach operator can assist with using these features.
Can I bring my bicycle or large items on Xpress buses?
Yes, our coaches have two bicycle racks and undercarriage storage for large items. Operators offer guidance but are unable to load or secure items.
Is there Wi-Fi available on Xpress coaches?
Yes, Xpress Commuter Wi-Fi is free on all coaches. Please use usual precautions as with any public open wireless network.
What should I do if I lose something on the bus?
Fill out our lost item form. For more information, click here.
What if I have an emergency and need to get home quickly?
The Guaranteed Ride Home service offers up to five free rides per year to qualified riders for emergencies, like a sick child or personal illness. You must register for this program in advance. To register for this service please visit Georgia Commute Options’ website or call them at 404-656-4270. You can contact customer service 24 hours a day, 7 days a week except for major holidays.
How can I provide feedback or express concerns?
Use our contact form to submit feedback or concerns. We welcome your input!